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Caring for your knitwear

Help & Advice

Contact Us

For any questions or enquiries please email info@edamame.london

Your Edamame London piece is special.
If you treat it with respect, it should last you a lifetime.

Washing

Please ensure you refer to the care instructions on the garment care label. If hand-washing is recommended, our guidelines are as follows:

  • Mix a small dose of cashmere/delicate wash (approximately 50ml per 6 litres of water) into a bowl of warm water (approx 30 - 40 degrees)
  • Turn your garment inside out
  • Gently squeeze the soap into the garment and then allow to soak for around 30 minutes
  • Rinse thoroughly with cool water until there are no more soap suds (you may need to repeat the rinsing exercise a few times)
  • Do not wring or rub your piece – it may damage the fibres
  • Do not stretch your garment or lift it while it is full of excess water, as this may also damage the fibres
  • Squeeze out the excess water and spin on the lowest speed on your washing machine
  • Once all the water is removed, lay the piece flat to dry and pull into its’ original shape, preferably on a colour-fast towel
  • Do not place on a direct heat source (e.g. on a radiator), nor in direct sunlight
  • Do not hang your piece
  • Do not tumble dry your piece
  • For a finishing touch, steam it with steam from the iron to deal with any wrinkles and/or press it on a the lowest cool iron setting

We recommend hand-washing as above for the best results. Some pieces may be dry-cleaned or washed in a washing machine on the wool/delicate cycle. Please follow the garment’s care label instructions and ensure you use delicates or specialised cashmere wash if you choose to machine-wash your piece.

Storage

Only store clean pieces. Fold them carefully, rather than hanging them and use cotton, washable storage bags or sealed boxes to keep them moth-free when they are not being used. The type of moth most likely to feed on cashmere prefer warm, damp and dark environments and prefer used pieces.

Every couple of weeks expose your pieces to bright light and air them to ensure any lurking moth or larvae are repelled and fall-off. Some type of moth repellent (available from most supermarkets, department stores and specialist cleaners) is a good idea and we prefer cedar wood options as a sweeter-smelling and natural alternative to other types.

Pilling and bobble removal

It is a popular myth that pilling or “bobbles” on a cashmere or merino sweater indicate an inferior yarn quality. Cashmere fibres are extremely delicate and take time to settle, once knitted. You may find some pilling, especially in areas of high friction (e.g. Underarm, inside forearm, elbow) after initial wear. This is simply caused by loose fibres rubbing together and will be more prevalent in looser-knit pieces.

Remove the pills or bobbles carefully, either using a good quality fabric shaver (we use the Philips GC026/30) or a cashmere comb, being careful not to damage the knit. We do not recommend picking them off by hand. After initial wear and a few washes, you should find that your piece stops pilling and becomes even more luxuriously soft.

Cashmere vs Merino

We use either pure cashmere or cashmere/merino mixes of yarn and fibre in our pieces. Cashmere is celebrated for its softness and superb insulation properties while merino wool provides superb breathability, natural stretch and high, natural performance. We find that sometimes we want the pure luxury and insulation of cashmere to keep us cosy and warm, but sometimes in our now mostly centrally-heated lives, we prefer something a little less insulated…... For this reason we also use merino wool, which insulates a little less while providing fantastic drape and great wear performance.

Both types of fibre are natural, renewable and biodegradable. Occasionally we add a very small percentage of another developed fibre to give us the added advantage of extra elasticity – we do this only where we think the garment’s weight or shape will benefit from this to give extra longevity. This will always be indicated on the garment composition label so that you know exactly what you are wearing against your skin.

Stain Removal

The following guidelines are taken from Woolmark’s comprehensive "Caring for your Merino Wool Sweater" training manual available on their website: www.woolmark.com. Please note we have not tested any of the removal methods set out below.

Ball Point Pen Treat with eucalyptus oil or methylated spirits.
Beer Rinse in cold water, then add diluted white vinegar solution, then rinse thoroughly in cold water.
Black Coffee Mix alcohol and white vinegar in equal parts and gently dab the stained area before pressing gently with an absorbent cloth.
Blood Dab area with undiluted white vinegar then rinse in cold water.
Butter Gently scrape with a knife or spoon to remove excess butter, then soak the stained portion of the garment in dry-cleaning fluid and gently dab the area.
Chewing Gum As for wax.
Chocolate Dab gently around the edge of the stain with a cloth soaked in white spirit before pressing gently with an absorbent cloth.
Grass Dab gently with clean methylated or surgical spirit.
Gravy Dab stain with a cloth soaked in clean lukewarm water.
Egg Treat with white spirit, repeated with diluted white vinegar.
Fruit As for gravy.
Fruit Juice As for gravy.
Ice Cream As for beer.
Ink As for ball point pen.
Lipstick Treat with eucalyptus oil, turpentine or dry-cleaning fluid.
Make Up As for lipstick.
Milk As for eggs.
Mustard Flush with ammonia solution, then diluted white vinegar solution.
Paint, Oil-based Treat with mineral turpentine.
Perspiration Stain Dab and soak in a dilute solution of white vinegar.
Rust Treat with lemon juice or diluted white vinegar.
Scorch Marks Gently scrape away the burnt fibre ends then treat with very dilute hydrogen peroxide solution.
Shoe Polish As for lipstick.
Tar As for paint (oil-based).
Vomit As for beer.
Wax Place sweater in freezer to solidify and make the wax brittle, then break off. Remove residual by dabbing with surgical or methylated spirits.
Wine (Red or White) Treat with water containing ammonia solution. Rinse using water containing salt.

Delivery & Shipping

We will ship your Edamame London piece to you as soon as possible. We use a number of different carriers depending on the destination of the piece. Delivery will usually be effected within the following timeframes:

UK and Europe:

2–5 working days

Rest of World

3–10 working days

If you require your items more urgently please send us an email at info@edamame.london and we will endeavour to assist.

We currently offer complimentary shipping, but please note that expedited shipping may attract further shipping charges.

Please also note that the above estimates are average figures and shipping outside the EU may take longer, subject to customs clearance.

UK and Europe includes: Germany, France, Belgium, Netherlands, Luxembourg, Republic of Ireland, Austria, Denmark, Switzerland, Liechtenstein, Czech Republic, Italy, Slovakia, Spain, Finland, Portugal, Sweden, Poland, Estonia, Hungary, Slovenia, Croatia, Latvia, Lithuania, Bosnia-Herzegovina, Serbia, Iceland, Bulgaria, Romania, Norway, Greece.

VAT and Import Duties

All our product prices are quoted to include VAT. If you live in a country where our products attract import duties, please be aware that these are your responsibility and you should settle them with the relevant customs authorities. Edamame London is unable to settle country specific import duties on behalf of our customers.

Returns

If you are not completely happy with any item you purchase from us, you can return it for a full refund or exchange. Returns must be requested within 14 days of receipt and received wih 28 days of purchase. They must be in their original condition, unworn and with all tags and labels still attached.

To obtain a refund/exchange:
1. Email us at info@edamame.london quoting your order number, the items you wish to return and the reason for the return.
2. Wait for your return to be confirmed.
3. Please post the item to us, preferably by recorded delivery.
4. Upon receipt, a refund will be administered via your original payment method or your item will be exchanged.

If you live outside the UK, please follow steps 1 and 2 above and we will confirm the procedure for returning the item.

If you wish to exchange an item we will ship a replacement to you at no extra cost.

We will not issue an exchange or refund if the items show any signs of wear or are damaged, soiled or altered. We do not take responsibility for items until we receive them. Items that do not comply with these conditions will not be accepted and will be returned to you.

Sizing

Each of our unique sweater styles have their own variations in size. To make sure your chosen knitwear style fits your shape have a look through our sizing information.

Product Sizes

Measuring Guide




Chest Measure 2.5 cm below armhole, across the front
Front Length Measure from SNP (side neck point) from top edge of the garment
Back Length Measure from SNP to back hem
Sleeve Length Measure from underarm to the hem of sleeve